Quality products that are priced at an honest value and backed by the best customer service possible. Our customers will remain our focus in the future. We will take care of each customer, one at a time, each time we hear from him or her. After all everything is about… Emotions and Expressions…
We are always looking forward to give you the best of products at the best of prices and with the best of hopes that we continue our relations till time abides with your love for things Indian! However if due to some unforeseen situation you require the return of the product then the following terms apply for a mutually consented return.
RETURN TERMS AND CONDITIONS:
Please note that we are not accepting any returns for stitched clothing, including Stitched Salwar Suits, StitchedSarees& Stitched Lehenga Cholis with custom blouse.
- At any point of time the refunds will not exceed the actual value of the goods.
- We will issue 70% refund of un stitched product price. (30% will be Order Processing & Payment Gateway & other recurring Charges)
- We will not refund the custom duties, shipping cost, taxes, if applicable.
- In case of orders with free shipping, shipping cost would be deducted from the refund Shenaaz.in will not be responsible for return the money which you have paid for shipping to send the parcel back.
- Customer have to bare the shipping cost while returning the unstitched or stitched products in any case. Shenaaz.in will not bare any kind of shipping cost.
- Refunds would not be accepted for custom made / stitched clothing, including readymade stitched sarees or sarees stitched with custom blouse.
Any complaint with regards to the damage or stains or stitching or any other should be reported to us within 24 hrs of the receipt of the products. We may ask for digital picture of the same in order to review the same. In case of product return, we will issued refund once we received the product back at our office. Refund will take time to reflect in customer’s account about 4 to 5 working days. We do not accept any returns after 3 days of receiving the shipment
While we are committed to maintaining a long-lasting relationship with our customers by providing them 100% satisfaction, we are unable to accept returns or exchange of customized products.
Return requests regarding strains or stitching faults need to be filed within 24 hours of product delivery. In these cases you will also need to send an image of the product, a digital copy of the invoice of the product.
We do not cancel the placed order after 24hrs.
If you have any question about our return policies, we’ll do our best to answer them. Please contact us at [email protected] for more information about returns & cancellations.
COLOR AND DESCRIPTION DISCREPANCY
The apparel description on the website contains details and product specifications which are approximate values, closest to reality. While we strive to be accurate in showcasing colors there still may be minor variations because of the light and settings during photography and also the color settings and properties of various monitors. Other details like weight, work details and size may vary slightly as well. Hence the customer should keep in mind the slight variation when placing the order online.Shenaaz.in believes that every customer placing an order is absolutely aware of these minor variations that may occur in with respect to the actual color of the outfit received.
EMBELLISHMENT RELATED ISSUES
Apparel consisting of embellishments like beads and sequences usually has the tendency to come off. Even with perfect handling, care and packaging this cannot be completely avoided. During physical transit, some of them may come loose, hence if you see such situations arise when you unpack or wear your attire, do not worry as it is a common issue.